Terms and conditions
General terms and conditions of the online store bind the customer from the moment they enter our online store. The general terms and conditions apply to all pages of the online store. If you do not agree with the general terms and conditions, please do not make a purchase. It is considered that with each visit or transaction conducted through our online store, you are acquainted with the entire content of the general terms and conditions and have consented to the offered general terms without limitations.
The company As An Ltd., the operator of the websites and online store www.planetzdravja.com, reserves the right to make any changes, in part or in whole, to any part of the general terms and conditions without prior notice.
The company As An Ltd. undertakes that the operations of the online store are in accordance with all applicable laws.
The company As An Ltd. does not undertake the accuracy and completeness of the data on the pages of the online store, nor does it undertake the accuracy and completeness of textual, pictorial, or audio material.
All communication conducted between the customer and the company As An Ltd. in electronic form is considered to have been carried out in writing and is valid as a contract.
Any disputes between customers arising from or in any way related to the online store are resolved by mutual agreement; otherwise, the competent court in Ljubljana shall have jurisdiction to resolve the dispute.
PRICES
All prices in the online store Planetzdravja.com are stated in € (euros) and include Value Added Tax (VAT).
PAYMENT TERMS
Products can be paid for in a single payment unless otherwise expressly stated.
PAYMENT METHODS
The buyer pays for the ordered goods by one of the following methods: by advance payment, by cash on delivery, by credit card, or through the PayPal payment system.
CANCELLATION OR AMENDMENT OF ORDER
The customer who placed the order can cancel the order execution or amend the order. To cancel or amend the order, please send a notification to the email address eshop@planetzdravja.com or call +386 59 094 460.
WITHDRAWAL FROM THE CONTRACT, COMPLAINTS, AND RETURN OF GOODS
In accordance with the Consumer Protection Act, in the case of distance selling, the buyer may withdraw from the contract within 15 days of receiving the goods without giving a reason for their decision. The withdrawal is executed by sending an email to eshop@planetzdravja.com. The cost of returning the goods shall be borne by the buyer. The goods must be returned within 30 days from the withdrawal from the contract. The goods must be returned undamaged and in their original condition. Refunds will be made as soon as possible, but no later than within 30 days from the receipt of the returned goods.
In the case of defects in products and mechanical damage not caused by improper handling by the customer, complaints are considered. All other irregularities or complaints are carefully resolved in collaboration with the customer, in the best possible way and solution for them.
Complaints are considered upon receipt of written or oral notice within 14 days after the order has been executed, sent to the email address eshop@planetzdravja.com or by phone at +386 59 094 460. Returns of goods are possible within 30 days from the notification of withdrawal from the contract by the customer.
In the event of a recognized complaint, we replace the goods with the same at no cost and without postage costs to the customer. In the event that the customer decides to exchange the goods for another and the amount of the new goods is higher, the customer must pay the price difference. When the value of the new goods is lower than the value of the returned goods, the difference in price is refunded to the customer.
General terms and conditions of the online store bind the customer from the moment they enter our online store. The general terms and conditions apply to all pages of the online store. If you do not agree with the general terms and conditions, please do not make a purchase. It is considered that with each visit or transaction conducted through our online store, you are acquainted with the entire content of the general terms and conditions and have consented to the offered general terms without limitations.
The company As An Ltd., the operator of the websites and online store www.planetzdravja.com, reserves the right to make any changes, in part or in whole, to any part of the general terms and conditions without prior notice.
The company As An Ltd. undertakes that the operations of the online store are in accordance with all applicable laws.
The company As An Ltd. does not undertake the accuracy and completeness of the data on the pages of the online store, nor does it undertake the accuracy and completeness of textual, pictorial, or audio material.
All communication conducted between the customer and the company As An Ltd. in electronic form is considered to have been carried out in writing and is valid as a contract.
Any disputes between customers arising from or in any way related to the online store are resolved by mutual agreement; otherwise, the competent court in Ljubljana shall have jurisdiction to resolve the dispute.
PRICES
All prices in the online store Planetzdravja.com are stated in € (euros) and include Value Added Tax (VAT).
PAYMENT TERMS
Products can be paid for in a single payment unless otherwise expressly stated.
PAYMENT METHODS
The buyer pays for the ordered goods by one of the following methods: by advance payment, by cash on delivery, by credit card, or through the PayPal payment system.
CANCELLATION OR AMENDMENT OF ORDER
The customer who placed the order can cancel the order execution or amend the order. To cancel or amend the order, please send a notification to the email address eshop@planetzdravja.com or call +386 59 094 460.
WITHDRAWAL FROM THE CONTRACT, COMPLAINTS, AND RETURN OF GOODS
In accordance with the Consumer Protection Act, in the case of distance selling, the buyer may withdraw from the contract within 15 days of receiving the goods without giving a reason for their decision. The withdrawal is executed by sending an email to eshop@planetzdravja.com. The cost of returning the goods shall be borne by the buyer. The goods must be returned within 30 days from the withdrawal from the contract. The goods must be returned undamaged and in their original condition. Refunds will be made as soon as possible, but no later than within 30 days from the receipt of the returned goods.
In the case of defects in products and mechanical damage not caused by improper handling by the customer, complaints are considered. All other irregularities or complaints are carefully resolved in collaboration with the customer, in the best possible way and solution for them.
Complaints are considered upon receipt of written or oral notice within 14 days after the order has been executed, sent to the email address eshop@planetzdravja.com or by phone at +386 59 094 460. Returns of goods are possible within 30 days from the notification of withdrawal from the contract by the customer.
In the event of a recognized complaint, we replace the goods with the same at no cost and without postage costs to the customer. In the event that the customer decides to exchange the goods for another and the amount of the new goods is higher, the customer must pay the price difference. When the value of the new goods is lower than the value of the returned goods, the difference in price is refunded to the customer.
DELIVERY
The ordered goods will be delivered to the customer within 10 working days after payment. In the event of a possible delay in delivery, the customer will be notified by email or phone. The products will be delivered to the address specified in the purchase process. We recommend providing a telephone number reachable during delivery when making a purchase.
The delivery of ordered goods is carried out through the Post of Slovenia or the GLS delivery service. In the case of payment on delivery, the postage costs are already included in the cash on delivery amount, and the Post of Slovenia will separately charge you a commission for payment. You pay for the shipment in cash or by credit/debit card.
Regarding the shipping location, we have no limitations, except for general ones (i.e., countries with which postal traffic is halted). In the case of sending goods abroad, cash on delivery payment is not possible. The delivery time may be significantly extended due to various import/export procedures and the quality/speed of postal services.
DATA SECURITY
Personal data includes all data relating to a specific or identifiable individual, e.g., name, address, email address, etc. The data protection policy of the company AS AN Ltd. is fully described on the website www.planetzdravja.com/privacy-policy/.
The ordered goods will be delivered to the customer within 10 working days after payment. In the event of a possible delay in delivery, the customer will be notified by email or phone. The products will be delivered to the address specified in the purchase process. We recommend providing a telephone number reachable during delivery when making a purchase.
The delivery of ordered goods is carried out through the Post of Slovenia or the GLS delivery service. In the case of payment on delivery, the postage costs are already included in the cash on delivery amount, and the Post of Slovenia will separately charge you a commission for payment. You pay for the shipment in cash or by credit/debit card.
Regarding the shipping location, we have no limitations, except for general ones (i.e., countries with which postal traffic is halted). In the case of sending goods abroad, cash on delivery payment is not possible. The delivery time may be significantly extended due to various import/export procedures and the quality/speed of postal services.
DATA SECURITY
Personal data includes all data relating to a specific or identifiable individual, e.g., name, address, email address, etc. The data protection policy of the company AS AN Ltd. is fully described on the website www.planetzdravja.com/privacy-policy/.
